Privacy Policy

1. Information Collected

We collect minimal data necessary to operate the Service: account information (name and email) and technical metadata through third-party tools for analytics and error monitoring. This data is used exclusively to maintain and improve the Service. We also process the trace data and test definitions you submit to provide the Service.

2. Security and Confidentiality

Stored trace payloads are encrypted. Access to trace data through the product is restricted to the account that owns it.

3. Data Retention and Deletion

Deletion requests: Contact us at support@mibo-ai.com to request account or data deletion. An active paid subscription can prevent account deletion.

Account and content: Completed account deletion deactivates the account and revokes its access credentials. It hides owned workspaces, Agents, test definitions, traces and evaluation records immediately. After 7 days, trace payloads, test definitions and evaluation content are purged. Account names, email addresses and workspace names are anonymized. The records remain, including IDs, timestamps, statuses and scores. Agent names and settings are kept.

4. Privacy Rights and Portability

The Client may request access to or rectification of their account data.

Trace Access: Trace data is available in readable form through authenticated product features, within the account’s plan history window.

5. Jurisdiction and Contact

Mibo will address privacy-related requests within a reasonable timeframe according to its operational capacity. For inquiries, please contact: support@mibo-ai.com.